AGENCY ASSISTANCE CONTACT INFORMATION



Adirondack Park Agency
Contact : (518) 891-4050

Department of Corrections and Community Supervision
Contact : (800) 342-3619

Department of Health
NY State of Health, Health Plan Marketplace : Phone: 1-855-355-5777
NY State Department of Health Helpdesk - DOH Employees Only: Phone: 518-473-3472 or Email: help@health.state.ny.us

Department of Homeland Security and Emergency Services
Contact : (800) 342-3619

Department of Labor
NYS Department of Labor: 1-800-833-3000

Department of Motor Vehicles
NYS Department of Motor Vehicles:1-518-486-9786
Monday - Friday, 8:00am - 4:00pm


Department of Tax and Finance
NYS Department of Taxation and Finance:Online Services Help

Department of Transportation
Accident Location Information System - ALIS: https://www.dot.ny.gov/divisions/operating/osss/highway/alis

Account Assistance - DOT Help Desk - helpdesk@dot.ny.gov 518-485-8111


Division of Criminal Justice Services (DCJS)
Contact the ITS Enterprise Services Desk at: 1-844-891-1786 or 1-800-342-3619

Division of State Police
Contact : (800) 342-3619

Governor's Office of Employee Relations
: GOER, LMC, or DCP employees please contact 518-473-8087 for assistance

HESC Employee Help Desk
HESC Employee Help Desk: Email HESC Employee Help Desk

or (HESC Employees ONLY) Call 518-473-0550


NYS Office of Mental Health
NYS Office of Mental Health: 518-474-5554

New York State Department of Public Service
New York State Department of Public Service : Document and Matter Management Help Desk

New York State License Center
NYS License Center:518-453-8130
Monday - Friday, 8:30am - 4:30pm


New York State Office Of Information Technology Services
Reach us through online chat at : https://chat.its.ny.gov
Contact the ITS Enterprise Services Desk at : 1-844-891-1786
Send us an email at : Fixit@its.ny.gov

Office for the Prevention of Domestic Violence
Contact : (800) 342-3619

Office of Children & Family Services
OCFS/LDSS/Voluntary Agency Assistance : http://www.ocfs.state.ny.us/main/nysdss.asp

Office of Cyber Security
Information Asset Classification System (IACS): http://www.dhses.ny.gov/ocs/resources/application-help/iacs/index.cfm
Critical Infrastructure Response Information System (CIRIS):http://gis.ny.gov/application-help/ciris/

Office of General Services
IRM Service Desk : Account assistance for OGS staff only
Please call or email the IRM Service Desk.
Monday - Friday 7:30am - 5:00pm


Office of Medicaid Inspector General
NYS Office of the Medicaid Inspector General no longer has an IT Helpdesk number, use ITS information below:
Contact the ITS Enterprise Services Desk at : 1-844-891-1786
Reach us through online chat at : https://chat.its.ny.gov
Send us an email at : Fixit@its.ny.gov

Office of Real Property Services
NYS Office of Real Property Services : http://www.orps.state.ny.us/lis/assistance.cfm

Office of State Comptroller
Account assistance for OSC staff only: OSCGOERTRAINING@osc.state.ny.us

Office of Victim Services
Contact : (800) 342-3619

State Commission of Correction (SCOC)
Contact the ITS Enterprise Services Desk at: 1-844-891-1786 or 1-800-342-3619

State Education Department

Workers Compensation Board

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